Returns
As described in the right of withdrawal,
you have a right of withdrawal for every purchase at LODENFREY.
If an item does not fit you perfectly or you do not like it, you can
the goods ordered on lodenfrey.com within 14 days free of charge.
free of charge. Please note that it may take up to 7 days to process your return.
The right of return only applies to unworn, unwashed and flawless items from which the labels have not been removed. Please ensure that all original boxes and dust bags are also included in your return.
The right of return only applies to unworn, unwashed and flawless items from which the labels have not been removed. Please ensure that all original boxes and dust bags are also included in your return.
For returns from Switzerland, we ask you to
- request a return slip from us, either by email to service@lodenfrey.ch or by telephone to +49 (0) 89 21 039 900 (Mon. - Sat., 9:00 - 19:00)
- to send the return by Swiss Post to the following address:
LODENFREY
c/o MS Direct AG
P.O. Box
9029 St. Gallen
Switzerland
REFUND OF THE PURCHASE PRICE FOR RETURNS
The refund of the purchase price of returns depends on the respective payment method.
Have you selected purchase on account? Please reduce the invoice amount yourself by the value of the returned goods.
Have you chosen to pay by credit card? In this case, you will receive a credit to the specified card account.